Pool.com's computers down for 5 days - will they be back?

[JuniperPark]

If any of you use Pool.com's lists or newsletters, you may have noticed that nothing has been updated for the last 5 days.

I submitted a support ticket asking what's going on, and the response was that their main computer is offline and nobody can access or revive it.

The "front pages" of their website remains up, but most searches fail with an "unknown error", and it has been this way for a long time.

It's amazing to me that keeping your core business systems online isn't TOP priority, worthy of a 24/7 response, but apparently they feel differently.

It appears that another long-time industry player is going belly-up.

 

[Beachie]

Are you sure? Seems fine here.

 

[JuniperPark]

Are you sure? Seems fine here.

Yes, I'm sure -- it was from the Pool.com tech support desk.

They now have a download file (6 days late) but it doesn't contain all of the domains dropping, it's just a partial list.

 

[Pool.com]

Yes, I can confirm we had an internal problem with one of our servers, our tech team is aware of the issue and is working on fixing the problem. I don't believe we were out for 5 days and the issue was/is focused on the availabiliuty of the dropping domains lists. We should be back to normal shortly.

 

[JuniperPark]

Yes, I can confirm we had an internal problem with one of our servers, our tech team is aware of the issue and is working on fixing the problem. I don't believe we were out for 5 days and the issue was/is focused on the availabiliuty of the dropping domains lists. We should be back to normal shortly.

The hotlist and keyword list emails have not been sent since 9/22/09.

The "full download list" was last compiled on 10/23/09 and partially updated 6 days later (today 10/29/09).

The online search still does not work -- and has not worked for 6 days.

Anyway... thank you for the update and I hope you guys can get things fixed and stay in business.

 

[mike031]

i didn't know people still use pool.com

surprised !

 

[JuniperPark]

The hotlist and keyword list emails have not been sent since 9/22/09.

The "full download list" was last compiled on 10/23/09 and partially updated 6 days later (today 10/29/09).

The online search still does not work -- and has not worked for 6 days.

Anyway... thank you for the update and I hope you guys can get things fixed and stay in business.

Today is the 31st.... and the Pool disaster continues. No complete files have been creates since 10/23/09 except for the partial file on 10/29.

I find it VERY hard to believe that someone has been working on this around the clock for EIGHT DAYS and nothing has been fixed. It takes less than a day to buy and install a whole new sever and restore all of the data to it.

 

[Soofi]

lol maybe they have no money to buy this new server

 

[Pool.com]

Juniper, it turns out our mail server IPs were also blacklisted. We requested whitelisting and should be back to normal now. The problem appears to have mostly affected msn and hotmail destinations. If you still don't receive your alerts please contact me directly... [email protected]. Thanks

 

[Gerry]

It takes less than a day to buy and install a whole new sever and restore all of the data to it.

Unless there is something else going on, on the "inside"...hmm, perhaps don't want to restore all the data?

 

[katherine]

For a while, we thought Pool was drowning