Ripped-off By Registerfly.com!!!

[Manic]

Please excuse my shouting, but this is a very serious matter.

Just in the last half hour I registered a .TV name with Registerfly.com.

In the TOTAL AMOUNT that was going to be charged to my credit card, it read $37.99.

Then, when the "Registration Successful" receipt pops up, it says $300!!!!!

Obviously, I am a bit upset about this, and am wondering if anyone can advise me of what to do next?


This is from an email I submitted to them immediatly after the transaction:

Dear People at RegisterFly,
Why have you charged my credit card $300?
The total amount that appeared on the screen for the only domain name I have ordered from you was $37.99. This was when I submitted my credit card details to you, and this is what I should have been charged.
Please fix this as soon as possible and refund me $262.01.
It is YOUR mistake, and I expect you to honour your original price of $37.99.
I am extremely upset at what appears on the surface to be a outright scam. I am currently seeking legal advice regarding this matter.

 

[NameBox]

I've never had a problem with them. If it was a mistake on their part, I'm sure they'll refund your money.

However, .tv domains are often priced according to "market value" ... at least on the .tv site ... lots of lunacy there!

 

[Lazycash]

Have you tried using their live support and have you called and checked your cc charges to verify they charged you $300?

 

[Manic]

I don't think the transaction has gone though ...yet.

The market value of the name is not the issue.

The issue is that the amount to be charged to my card was $37.99, NOT $300.00.

 

[MattyP]

Gets rather expensive considering the exchange rate Manic.

Hopefully all will be well.

Matt

 

[Manic]

Originally posted by MattyP
Gets rather expensive considering the exchange rate Manic.

Hopefully all will be well.

Matt

Indeed.

 

[Manic]

Going to fill out dispute forms with bank...

If anyone have any further advice, please let me know.

 

[dariusthegreat]

well i can tell you what happened. dot tv has changed the way they register names, so for better names sometimes the reg fee is is $300-10000 a year. This is why so many .tv domains are available and why the extension is totally dead. Having said that, it is registerfly's responsibility to reflect accurately the price of the domain. I bet if you actually took them to court, you could force them to pay the fees for you. After all they agreed to get you the domain for that price.

 

[PrimeDNR]

Dear sir

Are you using paypal services.

I have seem that Registerfly requires default US$250 to funds its account.

Have you check you fund balances with registerfly?

Sorry for your experience and thanks for sharing. I will take essential care next time.

I am sorry but .tv cannot be transfer in eNom. I wonder how you are going to afford this price? If you have an eNom account, may be you can ask try if you can push you domain to any this account.

Please keep me inform what happend!



Best regards

PrimeDNR

 

[yesonline]

Originally posted by dariusthegreat
well i can tell you what happened. dot tv has changed the way they register names, so for better names sometimes the reg fee is is $300-10000 a year. This is why so many .tv domains are available and why the extension is totally dead. Having said that, it is registerfly's responsibility to reflect accurately the price of the domain. I bet if you actually took them to court, you could force them to pay the fees for you. After all they agreed to get you the domain for that price.

It is very possible to be this case, you got a PREMIUM .tv domains which should be priced at $300 not $37.99!
I just checked registerfly.com and try to register a premium .tv domain lee.tv which needs $500 registration fee per year, and it only appears to be $37.99 at registerfly.com.
In most the cases, premium .tv domains are supposed not to be available with the other registrars than www.tv itself. But it does appear to be available on the registerfly.com, I think it must be an error.

Good luck.

 

[Manic]

Well, whatever is going on, there is something seriously wrong...

I have yet to find out whether the amount on the invoice they have sent me is correct or not...

 

[PrimeDNR]

Anyway please let us know what is happening!

PM me if possible because I want to know why!



Regards

PrimeDNR

 

[Anthony Ng]

Originally posted by PrimeDNR
Dear sir

Are you using paypal services.

I have seem that Registerfly requires default US$250 to funds its account.

Have you check you fund balances with registerfly?

Sorry for your experience and thanks for sharing. I will take essential care next time.

I am sorry but .tv cannot be transfer in eNom. I wonder how you are going to afford this price? If you have an eNom account, may be you can ask try if you can push you domain to any this account.

Please keep me inform what happend!



Best regards

PrimeDNR

You are so "polite" Are people from Sheungshui.com speaking like that? I used to hangout there a lot before moving to megacity.com. Anyway, nice to hear from folks back home.

 

[PrimeDNR]

Originally posted by nameslave


You are so "polite" Are people from Sheungshui.com speaking like that? I used to hangout there a lot before moving to megacity.com. Anyway, nice to hear from folks back home.

Hello Nameslave,

Sorry I can't get your meaning, are you speaking for or against me?

OR are you write just to arose people to the .com you owned?


I think Registerfly's wrongdoing (maybe , not yet been proved) has great meaning to those of us who like or planing to register a .tv domain with Registerfly.com or others. That's all.


Regards

PrimeDNR

 

[Anthony Ng]

LOL!

For or against? I'm talking about your style indeed. People seldom write like that on BB (with "Dear Sir" and "regards")

If you browse through my other posts, you can tell that I seldom (if not never) speak against people, even though I could be serious at times and cynical at others.

And if you are not yet aware of, most users here are domain sellers who wouldn't pass on even the slightest chance of publicizing their names. We're all nameslave!

So in plain English again: I used to hang out in Sheung Shui ('cos I lived in "California Garden", or Palm Springs to be more accurate, near Yuen Long) before moving to the Megacity of Toronto. And you could guess, I own both sheungshui.com and megacity.com :laugh:

 

[Manic]

OK... I still haven't recieved any information from Registerfly, but have checked with the bank and discovered that they have only taken the standard fee of $37.99 - Despite the invoice of $300.

They really shouldn't do that to people! Sending me an invoice for $300! Darn near killed me...

Well, I hope they get in contact with me soon, so I can sort it out with them definately, so that that invoice doesn't come back to haunt me later on!

 

[Manic]

[I've censored the domain names in this copy of the corresponence with Tim Shor at Registerfly.com
Since writing this email, I have checked the status of the first .TV domain name I registered with them, and they have changed the ownership details back from mine to theirs! - Do they have a right to do this after it has been registered in my name, and the transaction is complete? ]

[If anyone has any suggestions of where to go from here please let me know. - Can I move my other .TV away from them before they cancel it? They gave me a price for a particular product, and I paid for it. - Just because they made a mistake doesn't give them the right to take back the name without my permission, does it?]

[Read from bottom to top - Earlier cossepondence is at the bottom of this email.]

---------------

Dear Tim,

The price you advertised for every .TV name was $37.99. I also checked with
the online-support and they confirmed that all .TV names were $37.99.
Which was why I had ordered more. From the top, what has happened is:

I ordered aaaaa.TV and was charged $37.99 - received the domain name, but
also received an invoice for $300.

I ordered bbbbb.TV and was charged $37.99 - received the domain name, but
also received an invoice for $500.

I ordered xxxxx.TV and was charged $37.99 - DID NOT RECEIVE the the domain
name, and DID NOT RECIEVE any feedback at all!

I ordered xxxxx.TV AGAIN, and yyyyy.TV - and was CHARGED $37.99 AGAIN for
xxxxx.TV, and also $37.99 for yyyyy.TV, and DID NOT RECIEVE either domain
name - and was told that both registrations had failed because they HAD
ALREADY BEEN REGISTERED.

So, in summary, I have been CHARGED FOR FIVE DOMAIN NAMES, yet have ONLY
RECIEVED TWO. This whole mess is due to the misinformation your site has
given me on both the PRICING and AVAILIBLITY of the .TV domain names.

Please refund me the $113.97 you have charged the credit card for goods not
received. The goods not received refers to the TWO charges of $37.99 on
xxxxx.TV and the single charge of $37.99 for yyyyy.TV.

As for aaaaa.TV and bbbbb.TV: You have already sold these names to me at
$37.99/year each. After you have told me that the prices are correct and
the transaction has been completed it is neither reasonable nor fair trading
to then insist that I pay more. You can't change the price AFTER I have
bought something.

Please refund me the $113.97 for the charges you made to the credit card for
the attempted registering of xxxxx.TV and yyyyy.TV.

I suggest you work on your website so that it shows the TRUE prices of the
goods you are selling. As it is, it leaves a very bad taste in the mouth.

Sincerely,



----- Original Message -----
From: "Global Domain Support" <[email protected]>
To: "" <>
Sent: Thursday, September 05, 2002 9:50 AM
Subject: RE: RegisterFly.com - Request for information


> .tv requires the 300.00 for the name since they classify it as premium.
> We charged the 300.00 I can either process it and you own a great name
> or cancel the sale/charge . If you opt for the 300.00 purchase I can
> give you a 50.00 credit towards other purchases.
>
>
> Tim Shor
>
> Manager Global Domain Services
> [email protected]
>
> www.UnifiedNames.com
>
>
>
>
> -----Original Message-----
> From: [mailto:]
> Sent: Wednesday, September 04, 2002 9:52 AM
> To: Global Domain Support
> Subject: Re: RegisterFly.com - Request for information
>
>
> Dear Tim,
> Thankyou for writing back, though I have no prior email from you. To
> explain the tone of my previous email: I think you can understand that
> I was more than a little disturbed when I received an invoice for
> $300.00 instead of the $37.99 I thought I was paying. So can you please
> clear this up and tell me exactly the amount you have charged to the
> credit card, and how much it will be to continue the renew the
> registration in following years? Thankyou.
>
> ----- Original Message -----
> From: "Global Domain Support" <[email protected]>
> To: <>
> Sent: Wednesday, September 04, 2002 8:08 PM
> Subject: RE: RegisterFly.com - Request for information
>
>
> > Please refer to my prior e-mail. We can cancel the registration if you
>
> > wish
> >
> >
> > Tim Shor
> >
> > Manager Global Domain Services
> > [email protected]
> >
> > www.UnifiedNames.com
> >
> >
> >
> > -----Original Message-----
> > From: [mailto:]
> > Sent: Wednesday, September 04, 2002 3:20 AM
> > To: [email protected]
> > Subject: RegisterFly.com - Request for information
> >
> > RegisterFly.com Inquiry
> >

> > Comments := For all of the .TV names I have checked on your site,
> > you offer the same price of $37.99. When I registered one of these
> > names: xxxxxxxxxx.tv, you charged me $300! Please refund me the difference
>
> > of $262.01. Thankyou.
> > Regards,
> >
> >
>

 

[Anthony Ng]

The morals of this story (if you don't mind, Manic) for RegisterFly and other eNom resellers is that we should think twice before re-selling dot-tv names. Don't do it simply because it's seems so easy to include it at the reseller management interface. The whole dot-tv Premium thing is so tricky (and greedy too!)

I know it's really frustrating for Manic. Good luck to you and if it allows, keep us posted here.

 

[Manic]

Thanks for the feedback.

The domain names which I thought I had bought are now both back on the market due to Registfly's illegal (?) cancellation of my ownership of them.

Register fly has still not refunded me the money for a total of five transactions!

How much time should I allow for them to return my money?

Or should I report it as a fraudulent transaction to my credit card company immediately?

Thanks in advance!

 

dot-TV names cannot currently be transferred, so if you have one registered somewhere, you are stuck there for now. This will be changing in the future, but at least for now you cannot transfer these domains.

The way OpenSRS handles premium registrations is that the client code automatically directs you to a dotTV web page on premium domain names - since these cannot actually be purchased directly from a registrar anyway. All Premium dotTV names must be purchased from the registry directly. The referring registrar gets a percentage - as does the reseller in the case of OpenSRS.

Here's an example should you have tried to purchase books.tv from an OpenSRS reseller

Domain books.tv is available!

This domain can only be purchased directly from the dotTV Registry. The current price is 25000.00 US dollars.

When you click on "Order Now" button, you will be taken to the .tv web site where you can complete the transaction.

This makes it very clear that you have crossed the line between the consumer domains and the premium domains...

I'm actually quite surprised at the number of .tv domains we sell. We have not sold a premium name yet - though a bunch of them have been checked through our signup script. How much fun would it be to be the referrer for a 100,000 domain name .

-t