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cctld Sibername support? ...really?

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jaydub

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As I messed up thought I should update this....
This was resolved by Sibername once this was read and as it turned out I was reporting a problem that I was mistaken in...just couldn't see it
:blush:


Thanks Bulent
Jim


7 hours ago I sent a support request for a problem I am having placing bids and have done a follow-up with a screen shot of my issue but no response from Siber's purported maximum 2 hour response.
At least you expect a response saying they are working on it.

Hanging me out to dry for tomorrow's TBR...:veryangry:

This is disappointing as past experience has been pretty good.
 
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mbulent

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Hi jaydub;

we have no record of your request in our database; Please email support@sibername.com and will make sure it is handled promptly

Sorry about that;

Bulent Turkoglu
 

jaydub

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I originally sent the problem to support at sibername . com...got standard reply saying I would get a response in 2 hours with a link to support centre and have replied there twice (including a screenshot of the prob) with no response.

Id............: 283295
Viewing Key...: IEHpyBpqtD


Used to get better service before the inception of the "helpdesk"

Thanks
 

mbulent

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Sorry for the overlooking to this issue;

The ticket was assigned to a wrong department and help desk is warned about it;

Please send a new email instead of replying to the same one if this happens again and mention to escalate the issue to me or management if our answer is delayed more than 2 hours;

also you can reach my cell at our 800 number extension 4, complaints department;
 

DropWizard.com

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This is probably why.

They're just getting around to their 2008 support requests. You shouldn't have to wait much more than another 3 years.

Return-path: <support@sibername.com>
Received: from pd6mr2no-ssvc.prod.shaw.ca ([unknown] [10.0.153.189])
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Received: from unknown (HELO sadan.sibername.com) ([67.212.91.242])
by pd7mi2no-dmz.prod.shaw.ca with ESMTP; Wed, 27 Apr 2011 09:01:56 -0600
Received: from [24.231.111.227] (helo=Izmir-PC) by sadan.sibername.com with
esmtpa (Exim 4.67) (envelope-from <support@sibername.com>)
id 1QF6FU-00020X-Sf for XXXXXXXXXX; Wed, 27 Apr 2011 11:01:52 -0400
Date: Mon, 22 Dec 2008 15:34:11 -0500
From: Bulent Turkoglu <support@sibername.com>
To: Gordon <XXXXXXXXXXX>

X-Mailer: Voyager (v4.0.18.4)
Message-id: <1765335742.20081222153411@sibername.com>
In-reply-to: <1001854E7C5F405AB75BD6789E775B95@GordonPC>
References: <1001854E7C5F405AB75BD6789E775B95@GordonPC>
Subject: Reading Confirmation Receipt
MIME-version: 1.0
Content-type: multipart/report; boundary=----------201C81702FC6C78E

------------201C81702FC6C78E
Content-Type: text/plain

Hello Gordon,

Your message to support@sibername.com, dated Monday, December 22, 2008, 3:20:38 PM, has in fact been read.
If your message requires an answer, Support will answer when time permits.

The Bat! - automatic mail servant of Bulent.

------------201C81702FC6C78E
Content-type: message/disposition-notification

Reporting-UA: ; Voyager (v4.0.18.4)
Original-Message-ID: <1001854E7C5F405AB75BD6789E775B95@GordonPC>
Disposition: automatic-action/MDN-sent-automatically;Displayed
------------201C81702FC6C78E
Content-Type: text/rfc822-header

Delivered-To: bulent.bulk@sibername.com
Return-Path: <XXXXXXXXXXX>
Received: from antispam.sibername.com (ip-72-55-137-108.static.privatedns.com [::ffff:72.55.137.108])
by caribou.sibername.com with esmtp; Mon, 22 Dec 2008 15:20:35 -0500
id 0015000F.494FF694.000045E0
Old-Return-Path: XXXXXXXXXX
X-Envelope-From: XXXXXXXXXXXX
X-Envelope-To: support@sibername.com
Received: From idcmail-mo1so.shaw.ca (24.71.223.10) by antispam.sibername.com (MAILFOUNDRY) id /THfaNBlEd26HgAw; Mon, 22 Dec 2008 20:20:35 -0000 (GMT)
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Message-ID: <1001854E7C5F405AB75BD6789E775B95@GordonPC>
From: "Gordon" <XXXXXXXXXX>
To: support@sibername.com, sibername@sibername.com
CC: nathan.laabs@ (cira)(.ca[)/email]
Subject: RE: Registrar Security Problems
Date: Mon, 22 Dec 2008 12:20:38 -0800
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0030_01C9642F.B2C1B6D0"
X-Priority: 1
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Disposition-Notification-To: "Gordon" <XXXXXXXX>
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------------201C81702FC6C78E--

I got two of them BTW :)
 

jaydub

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situation got resolved...
 

msn

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This is probably why.

They're just getting around to their 2008 support requests. You shouldn't have to wait much more than another 3 years.

Return-path: <support@sibername.com>
Received: from pd6mr2no-ssvc.prod.shaw.ca ([unknown] [10.0.153.189])
by l-daemon
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with ESMTP id <0LKB00JFXGFF4UA0@l-daemon> for [B][COLOR="red"]XXXXXXXXX; Wed,
27 Apr 2011 09:02:03 -0600 (MDT)[/[/COLOR]B]
Original-recipient: rfc822;XXXXXXXX
X-Cloudmark-SP-Filtered: true
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Received: from unknown (HELO sadan.sibername.com) ([67.212.91.242])
by pd7mi2no-dmz.prod.shaw.ca with ESMTP; Wed, 27 Apr 2011 09:01:56 -0600
Received: from [24.231.111.227] (helo=Izmir-PC) by sadan.sibername.com with
esmtpa (Exim 4.67) (envelope-from <support@sibername.com>)
id 1QF6FU-00020X-Sf for XXXXXXXXXX; Wed, 27 Apr 2011 11:01:52 -0400
Date: Mon, 22 Dec 2008 15:34:11 -0500
From: Bulent Turkoglu <support@sibername.com>
To: Gordon <XXXXXXXXXXX>

X-Mailer: Voyager (v4.0.18.4)
Message-id: <1765335742.20081222153411@sibername.com>
In-reply-to: <1001854E7C5F405AB75BD6789E775B95@GordonPC>
References: <1001854E7C5F405AB75BD6789E775B95@GordonPC>
Subject: Reading Confirmation Receipt
MIME-version: 1.0
Content-type: multipart/report; boundary=----------201C81702FC6C78E

------------201C81702FC6C78E
Content-Type: text/plain

Hello Gordon,

Your message to support@sibername.com, dated Monday, December 22, 2008, 3:20:38 PM, has in fact been read.
If your message requires an answer, Support will answer when time permits.

The Bat! - automatic mail servant of Bulent.

------------201C81702FC6C78E
Content-type: message/disposition-notification

Reporting-UA: ; Voyager (v4.0.18.4)
Original-Message-ID: <1001854E7C5F405AB75BD6789E775B95@GordonPC>
Disposition: automatic-action/MDN-sent-automatically;Displayed
------------201C81702FC6C78E
Content-Type: text/rfc822-header

Delivered-To: bulent.bulk@sibername.com
Return-Path: <XXXXXXXXXXX>
Received: from antispam.sibername.com (ip-72-55-137-108.static.privatedns.com [::ffff:72.55.137.108])
by caribou.sibername.com with esmtp; Mon, 22 Dec 2008 15:20:35 -0500
id 0015000F.494FF694.000045E0
Old-Return-Path: XXXXXXXXXX
X-Envelope-From: XXXXXXXXXXXX
X-Envelope-To: support@sibername.com
Received: From idcmail-mo1so.shaw.ca (24.71.223.10) by antispam.sibername.com (MAILFOUNDRY) id /THfaNBlEd26HgAw; Mon, 22 Dec 2008 20:20:35 -0000 (GMT)
Received: from pd2ml1so-ssvc.prod.shaw.ca ([10.0.141.139])
by pd3mo1so-svcs.prod.shaw.ca with ESMTP; 22 Dec 2008 13:20:34 -0700
X-Cloudmark-SP-Filtered: true
X-Cloudmark-SP-Result: v=1.0 c=0 a=2ptb7Cz7h-hXnes8s3cA:9 a=StUkpd3ty1cFXG_kDoUSMPNSy8gA:4 a=0Es26910cKjrf89k1k4A:9 a=FbnBBSgY2G5q9fbVNPkA:7 a=6eYVTUuCwk6d6k876KwwJWCEplAA:4
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by pd2ml1so-dmz.prod.shaw.ca with SMTP; 22 Dec 2008 13:20:34 -0700
Message-ID: <1001854E7C5F405AB75BD6789E775B95@GordonPC>
From: "Gordon" <XXXXXXXXXX>
To: support@sibername.com, sibername@sibername.com
CC: nathan.laabs@ (cira)(.ca[)/email]
Subject: RE: Registrar Security Problems
Date: Mon, 22 Dec 2008 12:20:38 -0800
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0030_01C9642F.B2C1B6D0"
X-Priority: 1
X-MSMail-Priority: High
X-Mailer: Microsoft Windows Mail 6.0.6001.18000
Disposition-Notification-To: "Gordon" <XXXXXXXX>
X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6001.18049

------------201C81702FC6C78E--

I got two of them BTW :)[/QUOTE]

Wow - they have the same clock/calendar as Pool. :eek:
 

jaydub

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This was resolved by Sibername once this was read and as it turned out I was reporting a problem that I was mistaken in...just couldn't see it :blush:

Thanks Bulent
Jim
 

msn

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It is nice to see that the customer service is getting better.
 
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