Everyone loves to whine about these two services but for between $12.30 and $69 what do you expect? Pool, NW, BD, Ult, NameAdmin can all afford to pay much more to the other registrars, than these two can with their business model. I am sure everyone would seiously start to whine if these two were to switch to the auction model as well, and that is the only way to change their success ratio.