Update from pool.com - Seems they just needed my wake up call.
Hello Adam,
I am contacting you this morning to follow up on our phone conversation a few minutes ago.
You had reported that it seemed we have not acquired .ca domains over the past two weeks, and therefore I had escalated your comments to our managers.
I just received a response back advising that we recently found an issue that did unfortunately affect our success rate for .ca backorders and we do apologize for any inconvenience. The issue is now fixed so we fully expect that our success rates for .ca backorders will return back to normal levels next week.
Please let us know if we can be of further assistance.
Regards,
Jamie H
Pool.com Customer Service