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Deleted member 71630
Guest
Hi,
Situation: I recently purchased a hosting company. Basically everything has went smoothly up until now...
Problem: His server has went down. I had got everyones accounts transferred already lucklily enough. However 99% of the customers domains are locked so I can't change the name servers to point to my server hence customers websites are down. From what I've been told by the domain registrar in question the only way of getting them unlocked is to either get him to call them or for me to fax them identification. However it has to be his identification as the domains are under his name...
His main email accounts were hosted on the server hence I can't contact him that way.
I can't contact him via phone as there is no answer.
Can I somehow get these domains unlocked or transfered?
I really appreciate any advice I can get on this matter as I'm currently very worried about it.
Thanks.
Situation: I recently purchased a hosting company. Basically everything has went smoothly up until now...
Problem: His server has went down. I had got everyones accounts transferred already lucklily enough. However 99% of the customers domains are locked so I can't change the name servers to point to my server hence customers websites are down. From what I've been told by the domain registrar in question the only way of getting them unlocked is to either get him to call them or for me to fax them identification. However it has to be his identification as the domains are under his name...
His main email accounts were hosted on the server hence I can't contact him that way.
I can't contact him via phone as there is no answer.
Can I somehow get these domains unlocked or transfered?
I really appreciate any advice I can get on this matter as I'm currently very worried about it.
Thanks.