Unheard of service from NS

[Jack Gordon]

wow

maybe you should be auctioning that info off to the highest bidder

 

[Anthony Ng]

Originally posted by cshel
I have the "super secret/special" VIP customer phone number and email addresses if you want to try going that route. At the very least, they answer the phone on the seond ring and usually take care of the problem right away ...

As far as I know, only the engineering staff can take care of things RIGHT AWAY. Customer service people, be they on the "VIP" client team, only have very limited access AND knowledge about domain names. And you may forget about getting to the middle management (not to say the top brass) unless you are one of their counterparts in a comparable organization like Tucows or Register.com.

 

[DNS Kidd]

I have great support and immediate access as one of their channel partners, I just don't like the decision that they have chosen to make.

Here is the scenario.

Domain name regged and valid for 8 months in the future, 10/03

Same domain name renewed for an additional 5 years, a pro-active step to protect and preserve the name.

Payment not received for renewal in time, NetSol threatens deletion of name!

That is like a company debiting your credit card for mdse., and then delivering 8 months later.

Deleting or dropping a name should be done only under extreme circumstances, not as a routine step because a company cannot generate payments inside of 30 days.

 

[DNS Kidd]

Here is a positive look at what is happening in the dot com world, solid evidence of an upturn in online sales and profits!

http://news.com.com/2010-1071-997929.html?part=cht&tag=chl

 

[Jack Gordon]

great article - thanks!

 

[Honan]

Hi Kidd
You may care to use this
http://reports.internic.net/cgi/registrars/problem-report.cgi
Keep us informed

 

[cshel]

Originally posted by nameslave

As far as I know, only the engineering staff can take care of things RIGHT AWAY. Customer service people, be they on the "VIP" client team, only have very limited access AND knowledge about domain names. And you may forget about getting to the middle management (not to say the top brass) unless you are one of their counterparts in a comparable organization like Tucows or Register.com.

I've not had to wait more than 3 hours to have a problem resolved via the little hotline thing. Perhaps it was just the questions and issues I was having that were particularly easy to handle, I don't know. They guarantee you won't have an open trouble ticket for more than 24 hours though.

Carolyn

 

[Anthony Ng]

Originally posted by cshel
I've not had to wait more than 3 hours to have a problem resolved via the little hotline thing ...

I thought you meant RIGHT AWAY over the phone.

 

[timechange.com]

I got the number: 867-5309

 

[NexSite]

www.veriscam.com