Which domain? Also, I would never transfer domains to the buyer, only to a Sedo account in the current registrar.
Assuming that you're in Jordan, your buyer is in Germany and the domain was transferred to a German registrar on Oct. 5th.
The whole point of using an escrow such as Sedo is that they ensure both parties exchange funds and goods. Did you open a ticket at Sedo asking them to resolve this?
I'm confused. Did Sedo have you transfer it to the buyers account or to their account? Do you have it in the timeline in your Transaction Center where they wanted the transfer to go? Either way, it doesn't appear as if it was stolen, rather Sedo doesn't have a good insurance policy in place for purchases. Your charge back should be covered by Sedo for their mistake (without $50 in commission so you make more than $10).
Sedo is 1000% at fault here (the Sedo agents in fact, sometimes there are two transfer agents assigned to the same transaction, like when a customer has a manager but the other side doesn't, then you end up dealing with your manager and the other side's own transfer rep) What marketplace tells its customer (refide is the seller here) to supply the EPP code and release the domain when the pymt is still questionable ?
As to Acro's comment, Sedo does often ask sellers to transfer the domain to Sedo's acct w/the registrar the buyer wants and then Sedo releases it to the buyer. But many times Sedo has told me to push the domain to the buyer's account directly, or if it's another registrar he wants then the domain goes directly to the buyer's own acct there, not Sedo's. Did you ask Sedo WHY IN THE HELL they told you to release the domain to that asshole without securing funds first ? His Paypal pymt is on hold, but that does not necessarily mean he wants his payment reversed IME....his funds may just be shaky. Ask Sedo if Paypal put a hold or if the buyer ASKED that his pymt be reversed (if he backed out of the deal) And Sedo must banish him for good if he did that
Sedo must pay you in full since they fukced up big time, this is a 2 + 2 issue, wait til the money clears and then you tell the seller to move, not before.... it's a fixed price item (commission is 10% you say, but are you sure the minimum commission of $50 doesn't apply here....? I had heard it applied ALL across Sedo platforms, the commission can never be < $50 even when the fee for a fixed price sale was just 10%, ie no deal gets completed at Sedo with a commission less than $50)
Sedo can also choose to make the buyer give you the domain back and the sale gets nullified. I wouldn't fight it if they went this 2nd route even if you thought you were getting good money for your domain. What would be unacceptable is that they'll give the domain to the buyer and ignore you and you'll get no payment. This must all be in their regulations, if the buyer had submitted the domain prematurely w/o Sedo's direction and the payment was no good then the seller loses, NQ. But here Sedo instructed you to release a domain when the payment had still not been secured. Totally inexcusable (the point of dealing with a marketplace as huge as Sedo, that's also an escrow service, is that both sides are assured smooth sailing, there's no need for the seller to delve into Paypal's own doings with that pymt or the other guy's rep score at Sedo and Paypal, that's why we pay Sedo a commission lol....Sedo does all the work) Good luck in any case, keep DNF posted....
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