- Joined
- Aug 14, 2009
- Messages
- 16
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I recently sold 2 domain names at SnapNames (or SnapYourMoney) at their auction at a good price. The proceeds from the sale were in my
account on the same day the auction closed. However, 16 days after the sale, the proceeds were removed from my account. I just
happened to notice this on the same day this occurred in the Financial History screen. These showed as "Return" type transactions. The
domains were returned to my Moniker account the next day. I did not receive email notifications for any of this. When I sent an
inquiry plus a request for my money back, someone at SnapNames notified me within a day and said that there was a fraudulent buyer and
it affected one of my domain sales. She also said that a certain person would contact me within a business day. After repeated emails
and a phone call, I finally got the privilege of a response 9 days later. His vague reply to my question of when the seller is off the
hook after receiving the proceeds was 30 days. Other than that, the conclusion I drew from his email was that since I got the domain
names back, this issue is closed.
Their website explains that proceeds from any sales cannot be transferred out of SnapNames until 7 days. Other than this, there is no
other mention of any obligation by the seller after this time. The implication I get from this is that I am on the hook for 7 days
after receiving the money, but not more than that. I sent SnapNames a reply demanding my money back since the 30 days obligation is not
anywhere stated in their website. I believe I am now on their ignore list.
On the first day of this ordeal, I sent Sedo a hypothetical question as to what is their policy under this scenario without mentioning
my situation. The key part to their response is "If Sedo has issued a payment to you, it means we have confirmed a change of ownership
and that your role in the transaction has been completed." I have not contacted GoDaddy about their policy. I would guess since they
actually transfer the money to you, same as Sedo, instead of keeping it in your balance, it is not as easy for them to recall the money.
I used to feel that it was a convenience to have a credit balance at SnapNames. This also gave me an excuse for purchasing other domain
names. I no longer feel that my money is safe at SnapNames. This is further compounded by the recent incident of the fraudulent bidding
by a former SnapNames employee. If SnapNames is not able to survive the impact, I am worried that I could lose all proceeds. Given all
this and their high (20%) commissions, I do not feel it is a good place to sell names. However, I still feel it is a good place to
make purchases.
account on the same day the auction closed. However, 16 days after the sale, the proceeds were removed from my account. I just
happened to notice this on the same day this occurred in the Financial History screen. These showed as "Return" type transactions. The
domains were returned to my Moniker account the next day. I did not receive email notifications for any of this. When I sent an
inquiry plus a request for my money back, someone at SnapNames notified me within a day and said that there was a fraudulent buyer and
it affected one of my domain sales. She also said that a certain person would contact me within a business day. After repeated emails
and a phone call, I finally got the privilege of a response 9 days later. His vague reply to my question of when the seller is off the
hook after receiving the proceeds was 30 days. Other than that, the conclusion I drew from his email was that since I got the domain
names back, this issue is closed.
Their website explains that proceeds from any sales cannot be transferred out of SnapNames until 7 days. Other than this, there is no
other mention of any obligation by the seller after this time. The implication I get from this is that I am on the hook for 7 days
after receiving the money, but not more than that. I sent SnapNames a reply demanding my money back since the 30 days obligation is not
anywhere stated in their website. I believe I am now on their ignore list.
On the first day of this ordeal, I sent Sedo a hypothetical question as to what is their policy under this scenario without mentioning
my situation. The key part to their response is "If Sedo has issued a payment to you, it means we have confirmed a change of ownership
and that your role in the transaction has been completed." I have not contacted GoDaddy about their policy. I would guess since they
actually transfer the money to you, same as Sedo, instead of keeping it in your balance, it is not as easy for them to recall the money.
I used to feel that it was a convenience to have a credit balance at SnapNames. This also gave me an excuse for purchasing other domain
names. I no longer feel that my money is safe at SnapNames. This is further compounded by the recent incident of the fraudulent bidding
by a former SnapNames employee. If SnapNames is not able to survive the impact, I am worried that I could lose all proceeds. Given all
this and their high (20%) commissions, I do not feel it is a good place to sell names. However, I still feel it is a good place to
make purchases.