Where is my platinum membership that I paid you for?

[DoubleClick]

Hey!

I paid for a platinum upgrade. I was platinum for 2 days and then when I tried to update my profile I couldn't post and had to open trouble tickets and mail admins at their pop3 address.

Now I'm back to Gold. I paid for and upgraded to platinum and I want it back please.

.:C::.

 

[GiantDomains]

Please file support ticket.

 

[DoubleClick]

Please file support ticket.

Seriously?

We all know the value in submitting a request for something :dead:

Jeez, I feel like I spend all of my time here submitting tickets to get things fixed. Guess it's on me again huh.

.:C::.

 

[GiantDomains]

I don't control the upgrading of members or the finances, that's the inhouse staff.

 

[furca]

I agree, almost every answer to every question posted in this section is "File a support ticket".. It would almost work better for sup tix to be filed here.

 

[GiantDomains]

I agree, almost every answer to every question posted in this section is "File a support ticket".. It would almost work better for sup tix to be filed here.

That's because this is the "Suggestions and Feedback" forum. If you read the forum announcement it tells you support is via the ticket system only.

 

[DoubleClick]

I don't control the upgrading of members or the finances, that's the inhouse staff.

Well I appreciate your help this weekend.

I feel that if you wouldn't have helped me that I still wouldn't have been able to post and that ticket would be in cyber-never-never-land.

.:C::.

 

[GiantDomains]

If I don't have the ability to fix an issue I always make sure it gets to the right person and quickly, which is what I have done again with your situation.

 

[DoubleClick]

If I don't have the ability to fix an issue I always make sure it gets to the right person and quickly, which is what I have done again with your situation.

By the way, e-mail notifications are working since that situation. I suppose they are working for everyone again, but I don't know..

.:C::.

 

[GiantDomains]

By the way, e-mail notifications are working since that situation. I suppose they are working for everyone again, but I don't know..

.:C::.

Yes, they were fixed today, hooray for that.

 

[Togoodhlth]

Oh man that is great that the email issue was fixed!
That was such a pain in the butt.

Thanks Impactadmin and Giantdomains!