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A warning from Go Daddy Software
We have learned that a company called "Domain Support Group" is calling certain of our customers on the telephone and asking for domain-name related information, such as fax numbers, user names and passwords. If you receive such a call, please: Simply hang up. Do NOT provide this information.
Domain Support Group hopes to trick our customers into purchasing or renewing domain names through them, at significantly higher prices than they would pay by purchasing directly from Go Daddy.
Customers who fall prey to this scheme could have their domain name(s) transferred to another registrar at a price much higher than would be the case if they purchased directly from Go Daddy. For example, a ten year .US registration would cost $210.00 from Domain Support Group, whereas with Go Daddy it would only cost $57.50.
Their telephone representatives also claim to have contracted with Go Daddy to provide certain support services. This is not true. Go Daddy has no relationship with Domain Support Group. We provide our own 24/7 customer support, so we do not contract with outside companies.
Further, we do not provide information concerning our customers to anyone for any reason (except of course the registry, which we are required to do by law). As best as we can determine, the Domain Support Group is getting telephone numbers through the public, "Whois" database.
If you believe, like we do, that this practice of Domain Support Group is misleading and improper, we invite you to make your feelings known by writing to the Federal Trade Commission (https://rn.ftc.gov/dod/wsolcq$.startup?Z_ORG_CODE=PU01), your local State's Consumer Protection Office, and/or ICANN (http://reports.internic.net/cgi/registrars/problem-report.cgi)
Sincerely,
Bob Parsons, President
Go Daddy Software, Inc.
Copyright 2003 Go Daddy Software, Inc. All rights reserved.
We have learned that a company called "Domain Support Group" is calling certain of our customers on the telephone and asking for domain-name related information, such as fax numbers, user names and passwords. If you receive such a call, please: Simply hang up. Do NOT provide this information.
Domain Support Group hopes to trick our customers into purchasing or renewing domain names through them, at significantly higher prices than they would pay by purchasing directly from Go Daddy.
Customers who fall prey to this scheme could have their domain name(s) transferred to another registrar at a price much higher than would be the case if they purchased directly from Go Daddy. For example, a ten year .US registration would cost $210.00 from Domain Support Group, whereas with Go Daddy it would only cost $57.50.
Their telephone representatives also claim to have contracted with Go Daddy to provide certain support services. This is not true. Go Daddy has no relationship with Domain Support Group. We provide our own 24/7 customer support, so we do not contract with outside companies.
Further, we do not provide information concerning our customers to anyone for any reason (except of course the registry, which we are required to do by law). As best as we can determine, the Domain Support Group is getting telephone numbers through the public, "Whois" database.
If you believe, like we do, that this practice of Domain Support Group is misleading and improper, we invite you to make your feelings known by writing to the Federal Trade Commission (https://rn.ftc.gov/dod/wsolcq$.startup?Z_ORG_CODE=PU01), your local State's Consumer Protection Office, and/or ICANN (http://reports.internic.net/cgi/registrars/problem-report.cgi)
Sincerely,
Bob Parsons, President
Go Daddy Software, Inc.
Copyright 2003 Go Daddy Software, Inc. All rights reserved.
