Checkout not working...

[dodo1]

Can't register or transfer domains since two hours, because the site takes forever to load when I try to check out... Anybody else having the same problem or is it just me?

 

[cursal]

me too.

I was trying to reg names and I was billed, but no names showed up.

I called Moniker just after I double checked my email for confirm letter and then refreshed my account (log out then back in). Still nothing

I am a happy Moniker customer, but this is unacceptable. With the recent merger I expect better service sooner rather than later.

 

[wienerdog]

I couldn't get anywhere in firefox. I got it to work (sort of) in Safari. Although I have a paypal receipt, they domains are NOT showing renewed yet several hours later.

 

[cursal]

It would be nice to have the hours of operations listed on the site that we could speak to someone on the phone.

Please

And if I may ask, what is up with Saturdays off at Moniker? NO phone or email on that day.

This is a 24/7 - 365 biz world wide....

 

[dodo1]

I was billed and the domains were successfully registered / the transfers were initiated. Just didn't get to the OK screen, as it seems. Hope this has been fixed by now.

 

[cursal]

Just checked again, not yet for my names.

Calling again, will post when I know more....

---Update--

Got support on the phone and they said the data base was/is "hung-up" and needed to be restarted.

I did learn that the names I tried to register were still available to be reg'ed .
At least the info support was showing on their end said the names would finish the registration process after the restart.

So those names are on the open market, if my understanding is correct, and I did ask the same question 2 times.

IMO then, if the name(s) are a must I would suggest heading to your next favorite registrar to secure the name(s).

I think this kind of glitch is not isolated to only Moniker, but registrars in general. Any body confirm that?

---Update---
Names made it to my account 5 mins after I got off the phone k:

 

[wienerdog]

15 hours later the domains I renewed and paid for, showed up in my account as renewed. So the site is working, but very slowly. So don't put off renewals to the last 24 hours.