Does it have to be like this?

[Gerry]

It is called customer service for a reason.

For nearly three weeks or more, I have been emailing sedo to inquire what was taking so long to get my domains added to my account.

Tell me all about verification.

Not once, NOT ONCE! has anyone responded to my emails.

Instead of adding the domains that have been sitting in limbo for over a week...ones that I pointed out three times to Sedo...Sedo's response was easy enough:

Out of sight, out of mind.

In other words, Sedo totally removed the domains from pending approval, from my account, and they were never added.

The real shame is that I and several other domainers have to come on here and question Sedo about their actions and pitiful performance regarding these matters.

It really would be great to get an answer, ANY ANSWER, to the emails sent.

 

[theinvestor]

That's sedo for you. I'm glad i don't do business with them anymore. After they withheld funds from my parking account. Bad customer service is a great reason to take your business elsewhere.

 

[BobDiGiTaL]

I never have problems with my Sedo rep , Erich

 

[DN BROKER]

Sedo customer service is poor. You will never get a response! IT TOOK them 9 weeks to reply back to me! and it took them another 3 weeks to fix the issue!

 

[dvdrip]

Last two emails I got from sedo (about 2 sales), I replied within 1 hour.
I got an auto reply that both agents were away for a few days.
Keep up the hard work... lol

 

[GUA]

SEDO Is a pile of crap.
I won a name, paid instantly and they have yet to even authorize the transfer to my account. Numerous emails still go unanswered after a month.

I am going to simply charge the payment back and they can go and die. Considering the seller hasnt done anything wrong here it is absolutely disgraceful service !

 

[apostoli]

Sedo are OK actually - often it is the seller who delays, runs away. I bought one domain from someone who didn't deliver. I emailed the owner from WHOIS and he pretended he never sold it at all ...

 

[MobileDesigner]

they wait a month so that they can collect 100 of the clicks. paying the middleman...

 

[namestrands]

This may be weird coming from me.. but My Account manager phones me everyday and is travelling up to see me personally.

Could this be the sign of better support at SEDO or is the just Fanatical, or perhaps its morbid curiosity to meet the Infamous "NameStrands" face to face...

 

[dvdrip]

Your account manager must be "The Fan"...