enom Enom & Fabulous: Combined Issue

[Theo]

I have an issue with both eNom & Fabulous and the common denominator, unfortunately points to eNom's mailing relays.

I've already opened a ticket at both registrars last week, and it's not getting anywhere anytime soon. Meanwhile, due to this glitch, I cannot receive email confirmations for renewals or purchases, that is - transaction emails. Also, I can't receive emails with Reports, at eNom.

The culprit appears to be eNom's relayer, mail-01.notify-customer.com and mail-02.notify-customer.com

I receive notifications about expiring domains etc. along with updates to my tickets, just fine - none of these use these relayers. I've white-listed several IPs provided by eNom, and have yet to hear back from Fabulous with a suggestion. It clearly is important that I receive emails from the domain registrars I keep domains at.

Is anyone else facing the same issue?

 

[Theo]

In case I didn't make it clear: Fabulous uses eNom's back end to mail off invoices.

 

[patents]

I can confirm that we receive our email confirmations for renewals, purchases and reports from both Fabulous and enom.

 

[Theo]

Thanks, patents. Which is your email provider or host? I need to isolate the issue here. PM me if you don't want to share publicly.

 

[katherine]

Indeed the IP address 69.64.153.133 is listed in two blacklists including sorbs.
The Enom platform is notoriously bad, most likely due to the large number of users.
If you rely on their mail forwarding facilities you are going to miss a lot of mail because their MX are always blacklisted somewhere.

NB: I have nonetheless received received notifications from Fab two days ago.

 

[Theo]

Thank you Katherine! I did not find that IP on Spamhaus when I searched, it's been 2 weeks that the service does not produce invoice emails.

 

[Mark Talbot]

I recieve all emails from enom with no problem.

But I use my server's pop on my home domain to handle all my emails. Alot of custom dns entries to make it work an all isp's and hosts for outgoing mails though.

I stopped using enom for any mail forwarding years ago. Problematic at the least.

 

[Theo]

Katherine, I found it listed at http://www.backscatterer.org - where else did you find that IP at?

 

[Theo]

Mark, thanks. I've no eNom based forwarding enabled, this is just a typical server receiving renewal/registration emails for my domains.

 

[katherine]

Katherine, I found it listed at http://www.backscatterer.org - where else did you find that IP at?

It was Sorbs I think. Checked via mxtoolbox.com against tens of known blacklists.

 

[Jack Gordon]

I am receiving all emails from enom without issue Theo.

I use gmail (or more accurately, Google apps on my domain)

 

[Theo]

I have no resolution to this issue so far. More troubling is the lack of response from Fabulous.com.
I do not want to change to gmail, and the only emails I am not getting are related to the invoice system using the IP above which Katherine found on black lists and which I can confirm. Whether your host takes the black lists into consideration can be a completely random event.

 

[katherine]

Theo where is your mail hosted ? Do you have your own servers or it's a third party over which you have no control ?

More troubling is the lack of response from Fabulous.com.

Did you send from another account ? Perhaps their reply was caught as spam as well

 

[Theo]

It's a VPS. The same email/accounts are used to communicate the issue. Fabulous has no resolution so far per their own responses.

 

[Theo]

I had no resolution to this issue and since such email notifications are important, I resorted to changing the email to a different host.