Frauds & Chargebacks

[razer]

Hey just wondering from those of u who run domain registration websites, how often do u receive fraud transactions, how do u detect it and how do u deal with it? And chargebacks too, How often do u receive them and how do u deal with it?

 

[com]

Good question, i would also like to know. One other thing, do you keep the domain in you have a chargeback on it?

 

[URLtrader]

There are less chances of chargebacks with Visa / Mastercard .
Insist on a letter, fax from the buyer in addition to the emails.
Even emails should be accepted as a proof of transaction but I am not a lawyer . You have raised interesting point. Thanks.

 

[razer]

What will happen to the domains if there is a fraud order or chargeback?

 

[razer]

Anybody?

 

[ddent]

Well... there isn't an awful lot you can do, other then take the domain back (set the nameservers to your own/bogus ones, lock them out of the domain management interface). It is a risk of business. That is one advantage of letting eNom handle your credit card processing...

 

[DNbuy]

Originally posted by ddent
Well... there isn't an awful lot you can do, other then take the domain back (set the nameservers to your own/bogus ones, lock them out of the domain management interface). It is a risk of business. That is one advantage of letting eNom handle your credit card processing...

Unfortunately that does not even protect you. When eNom receives a chargeback notification, they bill your accopunt and withdraw the funds from your pending payments. Best you go to your eNom account and do a history on your accounting to make sure you have not incurred chargebacks that you did not know about.

Once you have recieved a charge back you have no choice but to bite the bullet, take the domain name away from the registrant and watch out for purchasers using the same email address.

 

[ddent]

Sorry, that was quite unclear what I posted. Yes, they do charge you for the domain, but they also absorb the chargeback costs.