Godaddy losing popularity fast as they ruin customers

[worldnames]

I have to agree that they may not be the cheapest reg but todate touch wood I have not had any problems with GD but I am sure that every reg has had some major howlers and at the end of the day each one will have problems but its always good to see threads like this just to remind us all that we have to stay on our toes when dealing with the reg companies.

 

[A D]

Brianluke,

We will tackle these on issue at a time.

PM me a contact number and the issue will be resolved.

-=DCG=-

 

[Poker]

Nice work Adam.
DCG = Damage Control God

 

[rkbdomain]

Ok, I figured I better pipe in here, I can't say that much yet but I can tell you 3 months from now you will all wish you have your domains at godaddy.

There are major positive changes going on that will affect the whole reseller market.

This week for one, every dnforum member that has domains at Godaddy will now get a dediated rep to talk to, that alone will be a big improvement for resellers. Watch for the string with the info. The reps will be a phone call away as well as right here in the forum answering qustions and concerns. The level of reseller support will skyrocket to levels never before seen by any other company in this industry.

I have moved 5000 of my own domains to Godaddy because I strongly believe in the people that are there and the direction I am leading the reseller channel in.

-=DCG=-

Adam, thanks for the update. I use godaddy and I'm one of the few defenders of their parking service, it pays very well for my numeric domains and the Chinese traffic that they get. BUT, why the monthly fee? This is turning off tons of people, my portfolio is large enough that the monthly fee doesn't matter, but why is someone going to try out the parking service if they have to pay a fee? Anyways, the parking service has gotten a lot better with traffic analysis tools, and maybe you guys are already working on the fee, but it just doesn't make any sense. People laugh at me on these forums when I say I use godaddy parking .

Also, I see no reason why GoDaddy should not provide Sedo with serious competition for auctions/sales, since it has a huge base of customers already and a prominent site. Sedo is just asking to be taken on, their parking service sucks, the auctions get a lot of visitors but the search functions aren't great and buyers often don't pay, etc. If GoDaddy had a super-high quality auction site that was easy for regular people to use and had advanced features domainers value, in my opinion it would become the place to be pretty quickly.

 

[A D]

Nice work Adam.
DCG = Damage Control God

My goal is to help clear up domain issues.

I never went to law school so the legal issues will stay with legal.

Please feel free to post any GD domain issues and they will be resolved.

-=DCG=-

 

[Jeffreyw]

I have no serious problem with Godaddy, but i am always walking on my toes with this registrar.

 

[Deleted member 5660]

My goal is to help clear up domain issues.

I never went to law school so the legal issues will stay with legal.

Please feel free to post any GD domain issues and they will be resolved.

-=DCG=-

Godaddy keeps calling me about my domains, when are you going to give me your home number so we can resolve it?

I have had my domains with Tucows for years. Guess what, I don't who my account rep is ... that is because I never need to contact an account rep to manage my domains.

Here is how Godaddy operates. this was from early 2006 but they will never change:

http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/

 

[GUA]

My goal is to help clear up domain issues.

I never went to law school so the legal issues will stay with legal.

Please feel free to post any GD domain issues and they will be resolved.

-=DCG=-

Does that include giving me back $300+ in 'administrative fees' which Godaddy charged me for ridiculous things.

For example I buy a name on tdnam BIN at $175, they try and charge me $225 because of tax. Fair enough, BUT Godaddy never charged tax before, nor did they tell me they had changed their terms of service.

I refuse to pay. I agreed to $175, not $225. They charge me $50 administrative fee per name, what do I get NOTHING!

If you are going to pay us back all the money Godaddy ripped out of us, I'll be happy to give you my paypal details otherwise Godaddy can go to hell.

They are the worst company I have ever dealt with !

What is more, I was considering suing Godaddy for damages. I post a thread on dnforum, and it gets deleted !
As far as I can see, and no offence Adam, I really do respect you, but all I can see is Godaddys incompetence be hidden.

The only thing you could really do to help domainers is close Godaddy down!

 

[draggar]

Godaddy keeps calling me about my domains,

I have to say, by the number of times you're posting this they must be calling you several times (5-10) a day.

I have over 200 domains w/ GoDaddy and I've bought about a dozen (give or take a few) from TDNAM and the only times they've called me was in the beginning, I had two voice mails from them and that's it. I'm looking at my account now and I do see an area in the email contact section that there is a yes/no asking if they can contact you via phone.

Check your account settings, it seems like something isn't set up properly and if you have an account executive, try calling them and find out why you're being contact as often as you seem to be.

 

[Deleted member 5660]

I have to say, by the number of times you're posting this they must be calling you several times (5-10) a day.

Most of the recent calls are for domains not with Godaddy. They claim they trying to buy the domain on behalf of a third party. I have told Godaddy not to call and to call my attorney about buying domains but they have no procedure to stop making the calls. Godaddy gets the numbers from the whois. This is on top of all the calls from domains transferred from regfly.

This brings up another thing they do. they collect money from people to try to buy domains under their Domain buy Service but they never follow through with contacting my attorney. I wonder if they refund those suckers who paid Godaddy for the Domain Buy service.

 

[toria]

$7.05 you must be talking wildwest reseller or maybe some coupon that will expire at godaddy, either way add a .25 cent nickle and dimer fee to it

I pay $7.05 for domain renewal at GoDaddy. I belong to their discount domain club, though.

I would be glad to find cheaper registration, as long as it is with someone stable (in business for a good while and gonna stay).

 

[katherine]

The 60-day lock by godaddy has nothing to do with security.
You can expedite the transfers out via the account interface and I have transfered names away from gd in 45 minutes. It's just another customer retention ploy.

 

[domaingirl]

The 60-day lock by godaddy has nothing to do with security.
You can expedite the transfers out via the account interface and I have transfered names away from gd

Are you sure about this? Because I would have to disagree.

I've done hundreds of transactions with transferring out of GD, and the only way to transfer it out of your account if you've changed the Whois info within 60 days is to push it to another GD account or another GD reseller account. They call it an "Account Change" and like I said, you can only "push" the domain to another GD account or one of the reseller's accounts.

 

[draggar]

Most of the recent calls are for domains not with Godaddy. They claim they trying to buy the domain on behalf of a third party. I have told Godaddy not to call and to call my attorney about buying domains but they have no procedure to stop making the calls. Godaddy gets the numbers from the whois. This is on top of all the calls from domains transferred from regfly.

Leave your attorney as the administrative (admin-c) and billing (bill-c) contacts. If you only list your home phone number, how do you expect them to contact your attorney (by the way, if people are calling for seperate domains and they're going to separate reps, then they will not know this).

You chose what number to put in the whois information, don't get mad because someone is using it. If your domains are that highly in demand then you should be off well though to get a separate cell phone, some will give you unlimited incoming calls and now the 3 largest companies give you unlimited calls for $100 and leave that as the contact number in the WhoIs information.

You can also get a low end plan ($20-$30 a month) and just don't answer any of the calls (even turn off the ringer), screen your voice mail (don't use up your minutes, use your night & weekend minutes or check from a land line).

Also, as you stated before, these calls are not illegal and against the national do not call registry since you left that number as a contact number in the WhoIs information. That means that number is a business contact and they are contacting you to do business.

 

[katherine]

I am talking about domains that have not been modified recently and that are not subject to the lock. I just mean that transfers can be real fast when you don't have the lock problem

 

[Deleted member 5660]

Leave your attorney as the administrative (admin-c) and billing (bill-c) contacts. If you only list your home phone number, how do you expect them to contact your attorney (by the way, if people are calling for seperate domains and they're going to separate reps, then they will not know this).

You chose what number to put in the whois information, don't get mad because someone is using it. If your domains are that highly in demand then you should be off well though to get a separate cell phone, some will give you unlimited incoming calls and now the 3 largest companies give you unlimited calls for $100 and leave that as the contact number in the WhoIs information.

You can also get a low end plan ($20-$30 a month) and just don't answer any of the calls (even turn off the ringer), screen your voice mail (don't use up your minutes, use your night & weekend minutes or check from a land line).

Also, as you stated before, these calls are not illegal and against the national do not call registry since you left that number as a contact number in the WhoIs information. That means that number is a business contact and they are contacting you to do business.

I do not have to do any of those things. Once you tell a company to put a residential phone number on a company-specific do-not-call list they can no longer call you with solicitations no matter how your number is used or how they get it. I can say this with certainy as I have collected $10's of thousands of dollars from companies who have called me in violation of the rules. This includes several companies who took my data from whois and used it illegally. Here is one case I brought against AT&T:

http://www.fcc.gov/Bureaus/Consumer_Information/News_Releases/1999/nrci9001.txt

 

[dvdrip]

Someone makes a complaint about you having not valid telephone number in whois?
Godaddy charges you $29.95.

Someone makes a UDRP complaint?
Godaddy charges you $29.95.

You get the point...
Godaddy charges you $29.95.

 

[Dave Zan]

Also, I see no reason why GoDaddy should not provide Sedo with serious competition for auctions/sales, since it has a huge base of customers already and a prominent site. Sedo is just asking to be taken on, their parking service sucks, the auctions get a lot of visitors but the search functions aren't great and buyers often don't pay, etc. If GoDaddy had a super-high quality auction site that was easy for regular people to use and had advanced features domainers value, in my opinion it would become the place to be pretty quickly.

Maybe they will. Just a question of how soon.

 

[typist]

Please feel free to post any GD domain issues and they will be resolved.

dvdrip just pointed out the biggest issue with godaddy imho:

Someone makes a complaint about you having not valid telephone number in whois?
Godaddy charges you $29.95.

Someone makes a UDRP complaint?
Godaddy charges you $29.95.

You get the point...
Godaddy charges you $29.95.

As far as I know, no other major registrar charges such fees, an they are the No 1 reason why I will never use godaddy.

The No 2 reason is related - all the annoying up- and cross-selling screens and messages. It's just a waste of time for serious customers. I know what I want, I'm not interested in all this hard sell crap.

Changing this would require godaddy to focus on providing good services and products to key customers and professionals.

Godaddy is focused on clueless mass market consumers. That's why they spend huge amounts of money on PR and marketing - which is of course also the reason for all this hard selling and their fees which are simply not competitive, they need to recoup their huge PR and marketing costs somehwere.

The 60-day lock by godaddy has nothing to do with security. It's just another customer retention ploy.

Exactly.


In summary - surprise me, but I seriously doubt godaddy will change it's business model, and become a serious registrar focusing on professional customers (like eg. moniker).

 

[A D]

In summary - surprise me, but I seriously doubt godaddy will change it's business model, and become a serious registrar focusing on professional customers (like eg. moniker).

I will surprise you then we can go back to this thread and discuss the changes.

The team will focus on issues and I expect the same people that posted compliants to post 'issue resolved' when its done.

-=DCG=-