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Domain Discussion
Domain Name News
Hosting platform Epik can’t pay any of its users right now
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<blockquote data-quote="accurate" data-source="post: 2369940" data-attributes="member: 322579753"><p>Email from Epik;</p><p></p><p>The past 10 months have been challenging at Epik. We're sorry for any inconveniences and frustrations that some of you may have experienced. The Epik domain platform is now under new ownership and management and moving forward we're committed to providing enhanced services and experiences for all Epik LLC users. To learn more about the transition, please read our <a href="https://epik.us18.list-manage.com/track/click?u=d286b2154bb0b43c4f7165a8d&id=dab8ef0b35&e=641eff390b" target="_blank">press release</a>.</p><p></p><p>We're contacting you to provide a service update relating to service expectations in the near future:</p><p></p><ul> <li data-xf-list-type="ul">All primary TLD registries are fully funded, ICANN has been made whole, and we are finalizing relationships with a handful of smaller ccTLD registries.</li> <li data-xf-list-type="ul">We're working with ICANN to solve any outstanding issues.</li> <li data-xf-list-type="ul">Our support team is up and running and working through a large volume of existing inquiries. We're answering emails in 1 to 2 business days. We're answering nearly all calls in real time. Overnight chat support will be back online next week.</li> <li data-xf-list-type="ul">In-store-credit can be spent in the online account.</li> <li data-xf-list-type="ul">We are making some large changes to the websites, our client account, and the admin portal. As a result, some things may not work as expected. For example, Daily Diamond deals and NameLiquidate are currently under maintenance.</li> <li data-xf-list-type="ul">The new Epik support team is here to help! If you tried to contact us before June 5th and you have an urgent matter, we ask that you reach out again.</li> </ul><p>If you're having troubles with any part of the system, please reach out to our support team. We are committed to solving your problems! We appreciate your patience as we strive to provide an excellent domain experience.</p></blockquote><p></p>
[QUOTE="accurate, post: 2369940, member: 322579753"] Email from Epik; The past 10 months have been challenging at Epik. We're sorry for any inconveniences and frustrations that some of you may have experienced. The Epik domain platform is now under new ownership and management and moving forward we're committed to providing enhanced services and experiences for all Epik LLC users. To learn more about the transition, please read our [URL='https://epik.us18.list-manage.com/track/click?u=d286b2154bb0b43c4f7165a8d&id=dab8ef0b35&e=641eff390b']press release[/URL]. We're contacting you to provide a service update relating to service expectations in the near future: [LIST] [*]All primary TLD registries are fully funded, ICANN has been made whole, and we are finalizing relationships with a handful of smaller ccTLD registries. [*]We're working with ICANN to solve any outstanding issues. [*]Our support team is up and running and working through a large volume of existing inquiries. We're answering emails in 1 to 2 business days. We're answering nearly all calls in real time. Overnight chat support will be back online next week. [*]In-store-credit can be spent in the online account. [*]We are making some large changes to the websites, our client account, and the admin portal. As a result, some things may not work as expected. For example, Daily Diamond deals and NameLiquidate are currently under maintenance. [*]The new Epik support team is here to help! If you tried to contact us before June 5th and you have an urgent matter, we ask that you reach out again. [/LIST] If you're having troubles with any part of the system, please reach out to our support team. We are committed to solving your problems! We appreciate your patience as we strive to provide an excellent domain experience. [/QUOTE]
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