Potentially serious problem with incorrect whois

[VirtualT]

This is the second time I have had this problem, one .org name and two .mobi names that I know about, therefore it is worth warning other members about.

There seems to be a potentially serious problem with the way that moniker updates the whois for some domains.

I noticed today that one of my domains had an old email address for the contacts in the whois, an email address from a domain that I had deactivated forwarding from because of spam reasons a long time ago.

However I never picked up on this, because:

- In the whois the admin ID is set to the correct ID code.

- The ID code in my admin panel shows the correct email address.

- The admin email address for the domain shown in the admin panel shows the correct email address

In another words, everything at moniker shows the correct email address, only a whois at the registry itself shows the contact emails to be wrong.

 

[Theo]

It's a matter of syncing with the respective registries. eNom has that issue with .org domains, when they are pulled into eNom from other registrars.

 

[VirtualT]

It's a matter of syncing with the respective registries. eNom has that issue with .org domains, when they are pulled into eNom from other registrars.

The old email address is an old moniker contact only, it seems that when some domains are being transferred in, they are ending up with whois details from a contact that doesn't even exist any more.

On further investigation is looks like all the org domains in my account, whether transferred in or registered at Moniker have the same problem.

 

[James]

Has a similar problem... send in a support ticket and have them delete the old email address from your account noting that it no longer active. A bug somewhere in their system.


jim

 

[VirtualT]

Has a similar problem... send in a support ticket and have them delete the old email address from your account noting that it no longer active. A bug somewhere in their system.


jim

hmmm, It doesn't make me feel particularly secure knowing there has been a chunk of my portfolio with no active admin email for the last few months :upset:

 

[VirtualT]

Still waiting for a response from support on this issue...

 

[James]

I'm not bashing moniker.com but for the second time in the past year my domains that have whois privacy are visable and after 2 emails they remain that way... I hate to cc monte with every support issue but it does seem to get supports attention

jim

 

[Beachie]

I'm not bashing moniker.com but for the second time in the past year my domains that have whois privacy are visable and after 2 emails they remain that way... I hate to cc monte with every support issue but it does seem to get supports attention

jim

I've been caught out with this before too - turns out I'd edited the whois info, which turns off privacy. I had to re-enable it somehow (I forget how exactly). This was the response to my support question:

So you are aware, if a domain name name has Domain Privacy purchased and the Domain Privacy information is replaced, since Domain Privacy was previously placed the name, the Moniker System will state that Domain Privacy is located on the name, as it is an option for the contact information.