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Problems with domainsnaps.com

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DomainEmpire.com

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There's something which makes me really angry and this's when I don't see any consideration for my rights of customer.

On 26/05/2004 I attempted to renew a snap with exp 28/05/2004 and I paid by PayPal but, at the moment to renew, I got an error message so it hasn't been processed ...
Ok, it might happen so I complaint many times with the support service to get a new snap being in good faith and having a payment receipt as proof of this ...

Luc (very good guy) promised to tell the owner about this but the owner didn't get in touch with us yet.
I asked Luc who the owner was but he didn't answer probably hoping to solve the problem privately with him but still nothing.

So, who owns domainsnaps.com now ? With whom should I complaint in order to get my snap back ?
 
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