- Joined
- Jan 8, 2007
- Messages
- 1,169
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If you have domains at Enom, please verify they are actually in your account. This doesn't mean just listed; rather, make sure they are actually there by asking for your authorization code or by your ability to change Registrar Lock status. These domains may still be listed in your account even though you no longer have access to them! (And this *may* be only with former BulkRegister accounts.)
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First incident - January 2008 - Enom #080127-000125 - Went to renew name only to find it was in someone else's account. Enom claims I pushed it. I never had. Changed very unique password for future safety. Enom still has ticket open as "Waiting on Internal" Domain still in someone else's account.
All future inquiries and requests for account audits have gone unanswered. Yes, it has been 6 months.
Second Incident - Today - Enom #080608-000080 - While doing renewals this morning, I went to move another 16 domains to another registrar due to First Incident above. Come to find out, another one of these 16 was moved to another registrar back in March, again without my knowledge or approval or notice of transfer. And yet, it is still listed in my account. I would never have known it was missing had I not requested Tech Support after trying unsuccessfully to "Unlock Registrar Lock" and "Request Auth Code"
Enom's reply - "I reviewed this domain and found it is not with Enom. The record you see of the domain in your account is an old recorded. The Whois shows the domain was moved to rallydomains.com on or around 06-mar-2008
Second reply from "Laurie" a few minutes later - "Your domain was not lost. The only way a domain can be moved to another registrar is by transfer. All transfer need the authorization code and the domain unlocked. There for the transfer would have had to been started from with in your account."
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I submitted a request to my Moniker rep who already verified today's domain was not in my account. We're now trying to figure out how it got where it is at.
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First incident - January 2008 - Enom #080127-000125 - Went to renew name only to find it was in someone else's account. Enom claims I pushed it. I never had. Changed very unique password for future safety. Enom still has ticket open as "Waiting on Internal" Domain still in someone else's account.
All future inquiries and requests for account audits have gone unanswered. Yes, it has been 6 months.
Second Incident - Today - Enom #080608-000080 - While doing renewals this morning, I went to move another 16 domains to another registrar due to First Incident above. Come to find out, another one of these 16 was moved to another registrar back in March, again without my knowledge or approval or notice of transfer. And yet, it is still listed in my account. I would never have known it was missing had I not requested Tech Support after trying unsuccessfully to "Unlock Registrar Lock" and "Request Auth Code"
Enom's reply - "I reviewed this domain and found it is not with Enom. The record you see of the domain in your account is an old recorded. The Whois shows the domain was moved to rallydomains.com on or around 06-mar-2008
Second reply from "Laurie" a few minutes later - "Your domain was not lost. The only way a domain can be moved to another registrar is by transfer. All transfer need the authorization code and the domain unlocked. There for the transfer would have had to been started from with in your account."
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I submitted a request to my Moniker rep who already verified today's domain was not in my account. We're now trying to figure out how it got where it is at.