For Sale Snapnames Sucks

[TopNames.com]

*** Update ***

I received a called from Roger who seems genuinely concerned and he is working on my issues...I'll update the thread with the outcome.

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I have had two problems with Snapnames in the last 7 days and the customer support rep (Theresa?) has a very poor attitude, is rude and has even hung up on me twice.

Here is the latest debacle:

I could not login to my domain with the info they provided in their email.
When I called them and said I was having a problem, they told me "they did their part". I had to contact the registrar on my own to resolve the issue and it turns out Snapnames sent the wrong email info to the registrar. When I called Snapnames to inform them they are using a 2 year old email address instead on the email listed on my account, they denied it. They said to contact the registrar and have them send me the email they got from Snapnames and then forward that email back to Snapnames. I asked why they are asking a customer to be a go between with their partner and after a few "can I do anything else for you sir", she hung up on me.

I spend a decent amount on drops (3K+ a week), not to mention I end up 2nd on a lot of high-end domains which Enom makes extra money from me bidding up the auction...ask anyone with Enom.

I will not use Snapnames again unless they provide better customer support.

 

[mike031]

wow, that's just horrible tech support right there.. the customer is always right, regardless... i dont know if it's that the rep's are poorly trained or what.. maybe they are getting too popular and getting lazy already?!?! it's only been what.. a month or two into their netsol partnership? sheesh.. not good! contact somebody above her and let them know about this issue, it must be taken care of k:

 

[darrenl]

Hope it works out for you TopNames

 

[TopNames.com]

Roger called me back and confirmed that there was an issue regarding the email used. He explained the process and really seemed to care.

I am happy with the service Roger provided and I will continue to use Snapnames. I just hope I never have to talk to that rude woman again...she must be married to someone there to be able to treat customers like that and still have a job.

 

[Theo]

she must be married to someone there to be able to treat customers like that and still have a job.

Reminds me of a former CEO's wife that ran the Marketing dpt. with an iron fist :-D

 

[HLK]

I have never had a problem with Snap. I always talk with Nelson and he cares more about his customers than anyone I have ever dealt with in this industry. Just ask for him and I promise you won't be dissapointed..

 

[QuantumBeam]

glad you got it resolved....... :-D