Transferred Domains. Now, I can't access my website files.

  • Dear DNForum.com user,

    The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. As we are based in Gibraltar which is part of the EU and we have customers all over the world we are obligated to follow the new regulation as of May 25, 2018.

    Accordingly, although we must request full contact information from each of you so our systems and webpage may continue to function we will restrict processing and data transfers as much as possible. When logged into DNForum.com we will display only your chosen handle and no other specific information unless requested by you. In order to request your specific information be revealed please go into your account settings and check the radio boxes next to the information. By default all information is private.

    To cover all aspects of GDPR we have published a new / updated agreement (which includes our terms and privacy policy) that will become effective on May 25, 2018. It may be found at: https://www.dnforum.com/help/terms/

    Onward and upwards;

    Best DNForum.com

Bato367

Registered User
Rating - 0%
0   0   0
Sep 17, 2018
2
0
35
Grand Junction, CO
#1
Maybe someone can help me with this?:

So I have a few small personal websites. Websites A and B were hosted at hostX. Due to costs etc., I transferred these domains to hostY. However, I did not download my website files from my original hostX. Thus, my sites are down and I will potentially lose all my data soon as hostX will delete this data.

I downloaded FileZilla and entered my domain and login credentials that were given by hostX. But login fails everytime. I suspect the reason is because websites A and B are now hosted at hostY. Is this correct?

I understand, I should have probably downloaded my site files before transferring my domains but live and learn.

How can I access my website files and download them?

Thank you for any and all help.
 

RobM

DNForum Admin
Staff member
Administrator
Moderator
Exclusive Member
Rating - 100%
29   0   0
Oct 12, 2003
1,369
437
Malta
banner
#2
Can you use the ip address instead of the domain? Also if the host was using cpanel you can usually access the site via http(s)://[IPADDRESS]/~[username]
 

RobM

DNForum Admin
Staff member
Administrator
Moderator
Exclusive Member
Rating - 100%
29   0   0
Oct 12, 2003
1,369
437
Malta
banner
#4
You should be able to use the ip address of your old hosting to log in via filezilla. Assuming your previous host hasn't deleted your files or closed your account.
Also it is easy to copy from one cpanel server to another - there is an option in whm to do it with both logins. You can ask your new host to do it. That will not just transfer your files it will also copy all settings, email addresses, stats, etc.