Anyone else having trouble with MyID.ca

Paxtor

Platinum Member
Registered User
Dec 29, 2010
33
2
n/a
#1
I've been trying to contact their support via phone or email. no reply

trying to update DNS for a few names. wont go through

trying to get the auth code for a few names (they send it manually via email), no reply

tried to get a few names I've purchased through TBR added to my account. no reply, but they eventually quietly did it.

Not sure what's going on there, but I'm certainly not happy with their service
 

nafti

Platinum Member
Registered User
Jan 12, 2006
391
74
Toronto, Canada
#2
I have been having issues also. Trying to update Nameservers but one name isn’t resolving. I also recently won a TBR which I paid for but still awaiting for it to be transferred into my account. I emailed them regarding that but no response.
 

Paxtor

Platinum Member
Registered User
Dec 29, 2010
33
2
n/a
#3
yes, and no one answers their phone. ive contacted the CIRA, but havent heard from them either
 

Paxtor

Platinum Member
Registered User
Dec 29, 2010
33
2
n/a
#5
had to file a complaint and escalate it with the CIRA to get them to release my auth codes. Took me over a month to transfer my names out. Finally resolved DNS issues with recently purchased names in the TBR. Ridiculous in the 1st place that you have to email them for your auth code

very unhappy with their service. Wish they weren't a TBR player so I could abandon them for good
 

jaydub

DNForum Chef
Staff member
Moderator
Exclusive Member
Jul 1, 2004
5,630
416
Lost in Space
banner
#6
What a load of time wasting nonsense to have to go through:eek::mad:
Hope you gyus get some help from CIRA...please keep us updated.
 

DropWizard.com

Platinum Member
Registered User
May 6, 2002
1,680
49
Langley, BC
DropWizard.com
#7
I guess no one believed me when I posted here years ago about what a bunch of thieves they are. Changed the dns on a few hundred parked domains we owned and put it through their own PPC program for the $$$. It was 6 months worth of lost traffic before I caught them. And then only because I looked at a domain that had been making a pretty consistent $1-$2 a day and it was blank for months. When I checked, the nameservers weren't ours. Then when I started checking others...

Not a good company to trust with valuable transactions.
 

MapleDots

Gold Member
Registered User
Sep 27, 2011
100
81
Ontario
banner
#8
I actually signed up with them but when I saw how much trouble another domainer had transferring a domain out to me I decided not to do business there.
 

Paxtor

Platinum Member
Registered User
Dec 29, 2010
33
2
n/a
#9
just had ANOTHER problem with them. had to escalate to the CIRA. i wouldn't use them except they're a player in TBR
 

Paxtor

Platinum Member
Registered User
Dec 29, 2010
33
2
n/a
#11
yes, sure. I was just trying to transfer two domains that I won at TBR from MYid to another registrar. Unlike every other registrar in existence, myid requires you to email them for auth codes. So, i did, several times, and no reply.

So I had to escalate to CIRA. they resolved it, but I still never heard from myid directly

Can you elaborate more as to what issue you had with them now?
 

jaydub

DNForum Chef
Staff member
Moderator
Exclusive Member
Jul 1, 2004
5,630
416
Lost in Space
banner
#12
NamesPro.ca requires emailing a request to unlock and send EPP/Auth code but as usual with NamesPro.ca it is done quickly and efficiently.
 
Likes: nafti

nafti

Platinum Member
Registered User
Jan 12, 2006
391
74
Toronto, Canada
#15
You would think the money MyId is pulling in from these TBR’s, they would hire more people for support. Looks like another 5 figure week in just TBR’s alone for MyId.
 
Likes: jaydub