Hi,
I have just recently sold a domain thru Network Solutions (NS) Certified Offer Service.
It's my only experience and I am not a happy camper.
The domain was transferred on or before May 22. I am still awaiting payment.
What I don't like are the games they seem to play to delay sending you your check.
My paperwork to transfer the domain was faxed in on the afternoon of Friday, May 13.
Nothing was apparently done that day and because they don't work weekends the transfer wasn't initiated until late Monday afternoon (May 16).
The domain took 7 days to officially transfer and was completed on Sunday, May 22.
Now here's where the games began:
On Monday, May 23, I received an email from NS stating that they wanted to verify my address before mailing out the check.
I didn't think anything was up at that point and emailed my address info.
Then 5 days later, I receive an email acknowledging my address verification
and stating the check will take 3 weeks to arrive.
NS Terms state that a check will only be mailed to the address listed on the Who-Is. NS had that info. Plus it was included on the original paperwork.
Additionally, if they really had to verify my address, why wasn't it done during the period the domain was being transferred?
Why did it take 5 days to acknowledge my address verification email?
As far as I am concerned this was done purely to delay making payment.
Why? Playing the float? I don't know.
On June 9, I emailed an inquiry about the status of my check.
On June 10, late afternoon, I received a reply that my check was mailed
back on June 2nd and should be arriving shortly.
Excuse me but unless it was mailed from Mongolia, it should have long ago reached me. June 6 or 7th the latest.
Today is June 13, my mail delivery arrived but no check.
This is 11 days after the day they claimed to have mailed my check.
Do you believe them? I do not.
The money received for the domain sold does NOT belong to Network Solutions. It belongs to the Seller. They have no right to withhold making payment.
If I ever receive another "Certified Offer" from them, I will make it contingent on "My Terms" that the check must be received within 7 business days after the domain is transferred.
Just for the record, it wasn't so much the time period to get paid that annoyed me but the games played with the address check, etc.
Happy domaining,
Patrick