Dynadot’s Ridiculous Ownership Verification

[789.xyz]

A few days ago, I discovered that someone was selling my domain 5a.xyz at a low price on Dynadot’s one-click purchase.


It was just listed, but the domain has been in my possession for several months and I did not list it on Dynadot. So, I contacted Dynadot to ask how someone could list my domain without ownership verification.


Dynadot responded that since it was listed, it means the seller has ownership and advised me to contact the registrar of 5a.xyz to confirm if I am the owner, completely denying any issues with their ownership verification system.


As a result, I listed 5a.xyz on Dynadot myself and discovered that 5a.xyz could not be sold again. Now I’m waiting for Dynadot’s explanation.

 

[D Haynes]

Dynadot is usually pretty responsive with queries and their customer service has never let me down. I would have thought you could send them a screenshot of it in your account and maybe just add a TXT file or nameserver change.

 

[789.xyz]

Dynadot is usually pretty responsive with queries and their customer service has never let me down. I would have thought you could send them a screenshot of it in your account and maybe just add a TXT file or nameserver change.

Thank you. I verified the domain ownership, but I was unable to sell it. They later acknowledged the system issue and have since helped me resolve it.

 

[HelmutsHelmuts is verified member.]

Good morning, the same as in another thread > the support of Dynadot should be searched using their support tickets.

All the success resolving this issue. I could be wrong, I think they maintain a team of around 20 support professionals > I am sure they will look into this.

All the best! Helmuts