eNom Crisis

[Jack Gordon]

I just logged into my eNom account and discovered to my surprise that I have ZERO domain names in my account. That's really interesting, because at last check I had something like 100 in there.

Either something is up or I have finally lost my mind.

I did notice a new interface, and I have been a bit out of touch (on a biz trip in Vegas). Did I miss something here?

 

[Smith]

better get on the phone asap, sounds like your acct got hacked

 

[Jack Gordon]

Something I didn't mention is that my price also went from $6.99 to $29.95 - this leads me to believe there is a programming snafu and not a hack job.

Anyone else have an idea?

 

[fizz]

I just had a look at my account and it looks fine.

 

[Fearless]

My account is intact. What do you get with whois on one of your names?

 

[Jack Gordon]

whois is intact on the 3 I have checked so far...

I sent a "help request" but who knows how long it will take for them to get back to me. In the meantime I'm kinda freakin' out here!

 

[Mr Webname]

Probably not the problem but just make sure that you've not accidently logged into a sub-account. In case you have, just log out and then login again to your main account.

 

[Jack Gordon]

just tried that - unfortunately it didn't help.

I appreciate any suggestions anyone else can offer.

Thanks!

 

[Marty]

Seems like it is only related to your accound. I just checked mine an all is fine. Contact enom support to get the matter resolved

 

[Duke]

If you were at $6.99 you were a sub-account under someone else. Could they have deleted or altered your account? I would contact the person you bought your sub-account from.

 

[Anthony Ng]

Originally posted by FrontRow
whois is intact on the 3 I have checked so far...

By intact, do you mean you are still listed as the Registration Service Provider? This may shed some light on whether your names have been pushed to either your upstream reseller or another sub-account he has. Moreover, does your upstream reseller knows your login ID?

 

[fizz]

Nameslave, now I can appreciate why in another thread a few days ago you recommended folks get their own $8.95/55 domain reseller pack.

 

[Anthony Ng]

Originally posted by fizz
Nameslave, now I can appreciate why in another thread a few days ago you recommended folks get their own $8.95/55 domain reseller pack.

EXACTLY! But you might not get very honest opinion on forums here and elsewhere because A LOT of people are trying to sell you their sub-accounts.

 

[Jack Gordon]

Yes, the whois info still shows me as it did before. I have now checked many more of them and it does not appear as if they are being transferred away from me, at least not yet.

My upstream reseller is a respected member of this forum and I have notified him of the problem. I have not yet heard back from him. He knows my login ID (as do a few others) but not my password.

 

[Jack Gordon]

Can anyone give me an insight on how it usually takes for eNom to respond to help requests? I remember reading a few horror stories here but I don't know if those were unusual or common.

 

[domainduck]

Try calling eNom...

eNom Inc. Tech Support
16771 NE 80th Street, Suite #100
Redmond, WA 98052 USA
Phone: 425.883.8860 extension #203





quack

 

[Jack Gordon]

Thanks everyone for your help. The matter has been resolved. I'm not sure WHY it happened, but everything is back to the way it was.

Now I can sleep

 

[ctc]

enom is going through a crisis, I think his cyber-wife left him or something. The transfers take forever.

 

[EM @MAJ.com]

Originally posted by Duke
If you were at $6.99 you were a sub-account under someone else. Could they have deleted or altered your account? I would contact the person you bought your sub-account from.

This is one of the possibility. Choose wisely.

Regards,
tw

 

[RON2]

Originally posted by FrontRow
Thanks everyone for your help. The matter has been resolved. I'm not sure WHY it happened, but everything is back to the way it was.

Now I can sleep

This is good news. I'm sure we can all sleep better now.