Originally posted by IPatlas
I could not agree more!!! I always personally message my resellers. If their issue is something I cannot handle, I have a contact at ENOM who usually solves the problem overnight, sooner in most cases. So, I let them know I am working on it with ENOM and never leave them hanging.
I remember how awful it felt when I emailed someone who was rectuiting me to be HIS reseller and he ended his reply email with "I am kind of busy right now. If you have questions, ask".
These are signs of future trouble. Select your master reseller carefully even though you may know the stuff inside out and you think you 'll never need them.