The Dirty Secrets of Search or How Google Fvcked Up Big Time
http://www.nytimes.com/2011/02/13/business/13search.html?scp=1&sq=the dirty secrets of search&st=cse
Someone types the word âdressesâ and hits enter. What will be the very first result?
There are, of course, a lot of possibilities. Macyâs comes to mind. Maybe a specialty chain, like J. Crew or the Gap. Perhaps a Wikipedia entry on the history of hemlines.
O.K., how about the word âbeddingâ? Bed Bath & Beyond seems a candidate. Or Wal-Mart, or perhaps the bedding section of Amazon.com.
âArea rugsâ? Crate & Barrel is a possibility. Home Depot, too, and Sears, Pier 1 or any of those Web sites with âarea rugâ in the name, like arearugs.com.
You could imagine a dozen contenders for each of these searches. But in the last several months, one name turned up, with uncanny regularity, in the No. 1 spot for each and every term:
J. C. Penney.
The company bested millions of sites â and not just in searches for dresses, bedding and area rugs. For months, it was consistently at or near the top in searches for âskinny jeans,â âhome decor,â âcomforter sets,â âfurnitureâ and dozens of other words and phrases, from the blandly generic (âtableclothsâ) to the strangely specific (âgrommet top curtainsâ).
This striking performance lasted for months, most crucially through the holiday season, when there is a huge spike in online shopping. J. C. Penney even beat out the sites of manufacturers in searches for the products of those manufacturers. Type in âSamsonite carry on luggage,â for instance, and Penney for months was first on the list, ahead of Samsonite.com.
With more than 1,100 stores and $17.8 billion in total revenue in 2010, Penney is certainly a major player in American retailing. But Googleâs stated goal is to sift through every corner of the Internet and find the most important, relevant Web sites.
Does the collective wisdom of the Web really say that Penney has the most essential site when it comes to dresses? And bedding? And area rugs? And dozens of other words and phrases?
The New York Times asked an expert in online search, Doug Pierce of Blue Fountain Media in New York, to study this question, as well as Penneyâs astoundingly strong search-term performance in recent months. What he found suggests that the digital ageâs most mundane act, the Google search, often represents layer upon layer of intrigue. And the intrigue starts in the sprawling, subterranean world of âblack hatâ optimization, the dark art of raising the profile of a Web site with methods that Google considers tantamount to cheating.
Despite the cowboy outlaw connotations, black-hat services are not illegal, but trafficking in them risks the wrath of Google. The company draws a pretty thick line between techniques it considers deceptive and âwhite hatâ approaches, which are offered by hundreds of consulting firms and are legitimate ways to increase a siteâs visibility. Penneyâs results were derived from methods on the wrong side of that line, says Mr. Pierce. He described the optimization as the most ambitious attempt to game Googleâs search results that he has ever seen.
âActually, itâs the most ambitious attempt Iâve ever heard of,â he said. âThis whole thing just blew me away. Especially for such a major brand. Youâd think they would have people around them that would know better.â
TO understand the strategy that kept J. C. Penney in the pole position for so many searches, you need to know how Web sites rise to the top of Googleâs results. Weâre talking, to be clear, about the âorganicâ results â in other words, the ones that are not paid advertisements. In deriving organic results, Googleâs algorithm takes into account dozens of criteria, many of which the company will not discuss.
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