Provider, it could simply be an accident. As I mentioned earlier, Pool had some issues this time round and some domains were deleted because they went past the 15 day mark. Here is an email I recieved from Pool today:
Hello Jonathan,
As you may know, CIRA has instituted new rules with regards to the registration of TBR names. One of the new requirements is that TBR registrations must be placed in the winning registrantâs name within 14 days of the completion of the TBR. If not, the name is automatically deleted and returned to the next TBR by the registry. Note in this circumstance, registrars do not get credit for the original registration.
Pool has procedures in place to protect our customerâs acquisitions and normally they should provide adequate protection. However, for domains acquired in the Dec 1 TBR, we discovered a processing bug which has affected some of the domain(s) you ordered (my records show there were 1 in your account) that we successfully acquired (valued at 60USD). The bug resulted in a stuffing error which prevented the names being registered to the correct owner prior to the completion of the 14 day wait period.
As a result, a selection of your CA domains were deleted and are being returned to the registry to be released again in the TBR on Dec 22. We will be adjusting our acquisition engines to attempt to re-acquire any names that were deleted and ensure your original order is satisfied. In the event we are not successful, and you have paid for the domain already, we will issue a complete refund. If you had not completed payment for the domain(s) I would simply remind you that in future you may lose access to your successful backorders if they are not paid for and stuffed to your account by the required deadline.
I apologize for the inconvenience and thank you for your patience as we correct this issue.
Richard Schreier
CEO, Pool.com