moniker Moniker Support Down the Tubes?

[DNabc]

>probably thinks I'm a scammer now.

Just show the printscreen of your push screen, showing that it asks for his auth code

As for the support, I think things are back to normal. I'm receiving replies in minutes.

 

[tristanperry]

if you push a domain from one account to another, you need to provide the pushing account the auth code from your security section area.

they can then push the domain to your account.

Also - two new client service managers started today and the back log will be getting addressed over the next week. Thanks for your patience as we expand our service and support department.

Okay thanks mate I've redirected the purchaser to this post, hopefully it'll help a bit!

>probably thinks I'm a scammer now.

Just show the printscreen of your push screen, showing that it asks for his auth code

As for the support, I think things are back to normal. I'm receiving replies in minutes.

Thanks, I'll be sure to do that if the transaction isn't complete soon enough I've told the member to try and push a domain (as a test) to see for himself, not sure whether he has or not. Anywhoo, I'll try that out if not Cheers!

 

[VirtualT]

well Ive been sending an email per day for the last 3 days to support, and CCed to Monte, still no reply............. since May 18

 

[DNabc]

VirtualT, I'll email Monte on your behalf, so that he see your request here.
Don't know what's happening with your case. They were replying pretty fast now.

 

[VirtualT]

VirtualT, I'll email Monte on your behalf, so that he see your request here.
Don't know what's happening with your case. They were replying pretty fast now.

Thanks mate, its not a super important support request or anything but more the principle of the fact that I can get any which is getting frustrating

 

[DNabc]

I emailed Don, my account manager. I try not to bother Monte if possible. I directed him to this thread. Lets wait and see.
Are you replying x times the same email (and subject) to support, or writing new messages?

 

[jdk]

I sent another email the other day and yet to receive a response.

I also looked around for a help desk ticket as someone mentioned but I was unable to find a place to submit a ticket.

 

[DonaldLyons]

Guys - I'm pretty caught up on responces. Sorry if I've missed yours. It was not intentional. Please let me know what you need and I'll address it right a way.

Thanks!

Don

[email protected]

 

[ParkQuick.com]

I need to transfer 3 domains out - no AUTH CODE sent with the email multiple times, and no response from customer service except a canned response asking me to stay with Moniker. Someone needs to complain to ICANN.